FAQ

PRODUCTS

CANDLES

How big are the candles? Weight: 8oz, Height:  3", Widest Diameter: 3.25"

How long is the burn time? Up to 45 hours of burn time

What is the wax made out of? Soy Wax

UNIVERSAL SPRAYS

What is a Universal Spray? The Multiverse spray is a multipurpose spray designed to be used on your body, as a room spray, and a linen spray. The ingredients are skin safe and won’t stain fabric.

What ingredients are used? Essential oils, fragrance oils, and Ethanol alcohol

How big is the bottle? 1.7 oz (50ml) Height: 4.5 inches Diameter: 1.5 inches

SHIPPING

What countries do you ship to? We currently only ship in the United States.

When is my order shipped and how long does it take? Orders are packed and shipped within 24 hours of the order being placed.

When will I receive tracking information? You will receive your tracking number via email once your order has been shipped.

What happens if my item never arrives? Email us at info@universeofharth.com and we’ll contact USPS. If the package is not recovered we will arrange to have another order shipped to either the same location or a different address.

REFUND

What is your refund policy? All sales are final and we do not provide refunds.

What happens if anything in my order arrives broken? Please email info@universeofharth.com a photo of the damaged product
and we’ll work to resend another product as soon as possible.

ADDITIONAL QUESTIONS

Aroma Sessions, Wholesale, Private labeling

For any additional questions, please email us using the subject line”
Additional Questions” at:

info@universeofharth.com